Comprehensive Terms and Conditions of Service

1. Definitions and Governing Agreement

1.1. Acceptance of Terms: These Terms and Conditions ("Terms") govern your use of the website and services provided by Brands By Rai ("The Company", "we", "us", or "our"). By engaging with our services, you confirm that you are over the age of majority in your jurisdiction and that you accept and will comply with all provisions herein.

1.2. Key Definitions:

• "First-Copy Quality" or "First-Copy Excellence" refers to products meticulously crafted to closely mimic the aesthetic appearance, materials, and tactile experience of original luxury branded goods, without being authentic licensed merchandise.
• "Customization" or "Personalization" refers to unique services provided, including but not limited to, the specification of material/grade quality or the addition of personal details (e.g., embossing a name).
• "Budget Luxury" refers to the Company's mission to provide First-Copy Quality products at prices significantly below that of the original licensed goods.
• "The Website" refers to brandsbyrai.com and all associated web properties.

2. Product Disclaimer and Intellectual Property

2.1. Brand Affiliation: Brands By Rai is not affiliated, associated, authorized, endorsed by, or in any way officially connected with the luxury brands mentioned or whose styles are replicated on this Website. All registered trademarks are the property of their respective owners.

2.2. Use and Responsibility: Products are sold strictly for personal use, collection, or as display items. You agree not to resell, distribute, or otherwise use the products in a manner that would infringe upon the intellectual property rights of the original brand owners or violate any applicable law. The Company accepts no liability for misuse of the purchased products.

2.3. Product Representation: While we strive for accuracy, slight variations in color, texture, and materials may occur between the final product and the images displayed online due to photographic lighting, monitor calibration, and manufacturing variations inherent in the First-Copy process.

3. Order Placement and Finality

3.1. Order Acceptance: All orders placed through the Website are subject to our acceptance and availability. The Company reserves the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product or pricing information, or problems identified by our fraud prevention department.

3.2. Price and Currency: All prices are quoted in the local currency (PKR) unless otherwise stated. Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed, excluding taxes and delivery charges which are applied at checkout.

3.3. Payment Security: We utilize secure payment gateways. The Company does not store sensitive cardholder data. By submitting your payment information, you warrant that you are legally authorized to use the designated payment method.

4. Customization and Personalized Orders

4.1. Custom Order Definition: Any order involving specified quality grades, material selection, custom color hues, or the embossing of names, initials, or logos is deemed a "Customized Order."

4.2. Finality of Custom Orders: Due to the bespoke nature of personalized items, **Customized Orders are final and non-cancellable** once the manufacturing process has begun. You will be notified when customization commences.

4.3. No Returns on Custom Items: Customized Orders are **not eligible for the 7-Day Return Window** (Section 6.1) unless the product is defective or demonstrably not created to the confirmed personalization specifications. Proof of error on our part is mandatory.

5. Shipping, Delivery, and Transfer of Risk

5.1. Delivery Timeframe: The Company aims to deliver all in-stock orders national-wide within a maximum of **3 to 5 business days** from the date of order confirmation and dispatch. This timeframe is an estimate and not a guarantee.

5.2. Delivery Updates: Tracking information and order updates are consistently sent to your **email and/or contact number**. Due to security and quality control, public, real-time tracking numbers may not be offered; all updates are provided manually by our administration team.

5.3. Risk of Loss: The risk of loss and title for all items purchased pass to you upon our delivery to the carrier (i.e., when the item is dispatched from our facility). The Company is not responsible for items lost or damaged during transit. You are responsible for filing any claims with the respective carrier.

5.4. Failed Delivery Attempts: If a delivery fails due to incorrect address information provided by the customer, or repeated failed delivery attempts, the package may be returned to us. The customer will be responsible for re-shipping charges.

6. The 7-Day Return and Exchange Policy

6.1. The 7-Day Window: We offer a **7-Day Return Window** for requests for return or exchange for any non-customized item. The 7-day period begins on the day the item is recorded as delivered by the carrier.

6.2. Condition of Goods: To be eligible for return or exchange, items must be **unused, unworn, unwashed, and in the exact condition they were received**, including all original packaging, tags, seals, and protective films. Items that show any signs of use are strictly ineligible.

6.3. Return Process: All return requests must be initiated through our official customer support channel within the 7-day window. Unauthorized returns will be rejected and returned to the sender at the sender's expense.

6.4. Refunds and Exchanges: Refunds will be issued only after the returned item is received and rigorously inspected by our Quality Control team. The original shipping charges are non-refundable. Exchanges are subject to the availability of the requested alternative item.

7. Limitation of Liability and Indemnification

7.1. Limitation of Liability: In no event shall Brands By Rai, its directors, employees, or affiliates be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the service or any products procured from the service. Our total liability to you for any claim arising from an order shall not exceed the total amount paid by you for that specific product.

7.2. Indemnification: You agree to indemnify, defend, and hold harmless Brands By Rai and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.

8. Governing Law and Dispute Resolution

8.1. Governing Law: These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

8.2. Dispute Resolution: Any dispute or claim relating in any way to your use of any Brands By Rai Service, or to any products or services sold or distributed by Brands By Rai, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

9. Miscellaneous Provisions

9.1. Entire Agreement: These Terms, together with any operating rules posted by us on this site, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements.

9.2. Severability: In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

9.3. Contact Information: Questions about the Terms of Service should be sent to us via our designated customer support channels.

(End of Terms and Conditions Document)