Brands By Rai FAQs

Frequently Asked Questions

Everything you need to know about Smart Luxury, Quality, Shipping, and Returns.

What payment methods do you accept?

We primarily accept Cash on Delivery (COD) for website orders and we appreciate this payment method.

If you place an order via social media platforms, our admin will assist you with an advance payment arrangement via bank account.

How long does shipping typically take?

National-wide shipping typically takes a maximum of 3–5 days.

Customers will be continuously updated about their order status via email and/or their contact number throughout the shipping process.

What is your return/exchange policy?

Customers can request a return via email within one week (7 days) of receiving their order.

Are personalized items eligible for return?

No. Personalized items are not eligible for return or exchange once they have been delivered, as they are custom-made specifically for you.

How can I verify the quality and authenticity of a product before buying?

Customer satisfaction is our priority! The media (including videos) of our products are uploaded on our Instagram: @brandsbyrai.

You can check the authenticity and quality of the products by engaging with us on social media for detailed information.

How does the personalization process work, and how long does it take?

The time required depends on the demand. Simple customization, such as name embossing, usually takes 2 extra days.

For more specialized or detailed customization, please contact us directly through our social media platforms for a comprehensive consultation on your product.