Brands By Rai Privacy Policy

This Privacy Policy describes how Brands By Rai (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from brandsbyrai.com (the “Site”).

1. Collection of Personal Information

To provide you with our products and services, we collect various types of personal information from you, from third-party services, and automatically through cookies and similar technologies.

Information You Directly Submit

When you make a purchase, create an account, or engage in customization services, you provide us with the following information:

• Contact Information: Name, shipping address, billing address, email address, and phone number.
• Order Information: Details of the product you purchase (e.g., product name, quality specification, customization requests).
• Payment Information: While we primarily use COD, if you make an advance payment via bank transfer, we collect proof of payment and transaction details. (Note: We do not store full credit card information.)
• Customer Support Information: Information you choose to include in communications when contacting us for support or personalization requests.

Information Collected Automatically (Cookies)

When you access our Site, we automatically collect certain information about your device and interaction with the Site ("Usage Data"). This data is collected using cookies, log files, and similar technologies:

• Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
• Browsing Data: Details about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site (clicks, scrolls, session duration).

2. Use of Personal Information

We use your personal information for several purposes:

• Providing Products and Services: To process your orders, complete transactions, ship products (nationwide 3-5 days), and manage returns.
• Customization Services: To fulfill specific personalization requests, such as name embossing or sourcing specific quality grades.
• Communication: To communicate order updates, delivery tracking, and respond to your inquiries.
• Security and Fraud Prevention: To screen our orders for potential risk or fraud, particularly related to payment methods like COD.
• Marketing: To provide you with targeted advertisements or marketing communications we believe may be of interest to you, based on your purchasing history.

3. Disclosure of Personal Information

We share your personal information with third-party service providers who assist us in operating our business and fulfilling our contracts with you.

• Shipping Carriers: We share your name, address, and phone number with courier companies to facilitate delivery.
• Payment Processors: While we rely heavily on COD, transaction details for advance payments are shared with necessary banking institutions.
• E-commerce Platform: Our store is hosted on Shopify, which processes personal data necessary to provide its services to us. You can read more about how Shopify uses your Personal Information here: Shopify's Privacy Policy.
• Marketing and Analytics: We may use Google Analytics to understand how our customers use the Site.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

We will retain your Personal Information for our records until you ask us to erase this information.

5. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

7. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@brandsbyrai.com or by mail using the details provided on our contact page.