Customer Care

Returns, Exchanges, & Refunds

Our policy ensures a smooth and fair process for every purchase.

Return Eligibility & Timeline

We want you to be completely satisfied with your Smart Luxury item. If you need to initiate a return or exchange, please follow the guidelines below.

7-Day Return Window

All requests for returns or exchanges must be submitted within 7 calendar days of the delivery date. Items must be unused, in their original condition, and with all original tags and packaging intact.

Conditions for Acceptance

  • Condition: Item must show no signs of use, wear, damage, or alteration.
  • Packaging: Original boxes, dust bags, authenticity cards (if applicable), and protective wrapping must be included.
  • Proof of Purchase: A valid receipt or order number is required.

Non-Returnable Items (Critical)

Please note that certain items cannot be returned due to their custom nature or hygiene regulations.

Customized & Personalized Products

Items that have been personalized, such as those with custom name embossing or specialized detailing, are not eligible for return or exchange once they have been delivered. Please ensure all personalization details are correct before confirming your order.

How to Initiate a Return

The process is simple and can be done without leaving this page. Please use our instant assistant or select a contact method below to formally submit your request.

  • Step 1: Use the Instant Policy Assistant below to generate a detailed email draft.
  • Step 2: Copy the generated draft and send it to our support email.
  • Step 3: Our support team will review your request and provide instructions for the return shipment within 1-2 business days.

✨ Instant Policy Assistant

Tell us your issue (e.g., "I received a damaged handbag" or "I need to exchange a wallet for a different color") and we'll draft a clear, professional email for you to send to our support team.

Need Assistance? Contact Us Now.

If you prefer not to use the assistant, you can reach the Brands By Rai support team directly below.

Choose Your Contact Method

Email Us for Return Contact via Social Media

For quick support or urgent queries, social media is often the fastest route.